Nephil Care Ltd

Summary: Nephil Care Ltd takes your privacy seriously. We only collect the information we need to provide our services, we never sell your data, and you can request deletion of your data at any time. This policy explains exactly how we handle your personal information in accordance with UK GDPR and the Data Protection Act 2018.

1. Who We Are

Nephil Care Ltd is a care agency registered in England, based in Taunton, Somerset. We are the data controller for the personal information we collect through this website and in the course of providing our services. You can contact us at: [email protected] or by calling 07375749629.

2. What Information We Collect

We may collect the following types of personal information:

Name, email address, and phone number (from enquiry and contact forms)
Information about your care needs or those of a loved one (from care enquiry forms)
Employment history and qualifications (from job application forms)
Email address and name (from newsletter signup forms)
Technical data such as IP address and browser type (from website analytics)

3. How We Use Your Information

We use your personal information to:

Respond to your enquiries and provide the services you have requested
Send you newsletters and updates (only where you have given explicit consent)
Process job applications and manage recruitment
Improve our website and services
Comply with our legal obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR: Consent: where you have given us explicit consent (e.g., newsletter signups and contact forms); Legitimate Interests: where we have a legitimate business interest in processing your data (e.g., responding to enquiries); Legal Obligation: where we are required to process data to comply with the law.

5. How Long We Keep Your Data

We retain personal data only for as long as necessary. Enquiry data is retained for up to 2 years. Newsletter subscriber data is retained until you unsubscribe. Job application data is retained for 6 months unless you are offered employment, in which case it becomes part of your employment record.

6. Your Rights

Under UK GDPR, you have the following rights:

Right of access: to request a copy of the personal data we hold about you
Right to rectification: to request correction of inaccurate data
Right to erasure: to request deletion of your personal data
Right to restrict processing: to request that we limit how we use your data
Right to data portability: to receive your data in a portable format
Right to withdraw consent: at any time, where processing is based on consent
Right to object: to processing based on legitimate interests

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Sharing Your Data

We do not sell your personal data to third parties. We may share data with trusted service providers who assist us in operating our website and business, subject to appropriate data processing agreements. We may also disclose data where required by law.

8. Cookies

Our website uses essential cookies to ensure it functions correctly. We do not use tracking or advertising cookies without your consent.

9. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us at [email protected] or call 07375749629.

← Back to Contact

Privacy Policy