Stories from the People We Support

"When my mother was discharged from hospital after her hip replacement, we were worried about how she would manage at home. Nephil Care arranged everything quickly and the carer they sent, Sandra, was absolutely wonderful. She was patient, kind, and genuinely interested in Mum as a person. Mum actually looks forward to her visits now. I cannot thank the team enough for the peace of mind they have given our whole family."

"We explored care homes for Dad when his dementia progressed, but he was so distressed at the idea of leaving his home. Nephil Care suggested live-in care and it has been the best decision we ever made. His carer, Michael, has been with him for eight months now and the bond they have built is remarkable. Dad is calm, happy, and still in the home he has lived in for forty years. I would recommend Nephil Care to any family facing this situation."

"I was nervous about having a carer come into my home at first. I have always been very independent and the idea felt like a step backwards. But from the very first visit I felt completely at ease. My carer is respectful, professional, and never makes me feel like a burden. She helps me with the things I find difficult now and encourages me to do the things I still can. It has made a real difference to my confidence and my daily life."

"We have been using Nephil Care for agency staffing for over a year now and they have consistently delivered. When we have had short-notice gaps, they have always come through with reliable, well-trained staff. The carers they send understand our residents and fit into our team without any fuss. What I appreciate most is the communication: they are always responsive and honest. I would not hesitate to recommend them to any care home manager."

"After my husband passed away I found myself spending days without speaking to anyone. My GP suggested I look into befriending services and I contacted Nephil Care. My befriender, Anne, visits every Tuesday and we have become real friends. We talk, we do puzzles, sometimes we go for a short walk. It sounds simple but it has completely changed my week. I feel so much less alone and I have something to look forward to. I am genuinely grateful."

"I joined the Nephil Care agency team after leaving my NHS post and I have been really impressed. The team are supportive and professional, the placements are well-matched to my skills and experience, and the pay is competitive. They keep me informed about shifts and never pressure me into taking work I am not comfortable with. It is a genuinely flexible arrangement that works around my family commitments. I would encourage any nurse or care worker looking for agency work to get in touch."

"My husband has Parkinson's and his nights had become very difficult. He needed help turning in bed and was often anxious and confused in the early hours. I was exhausted from broken sleep and worried I was not coping well enough. Nephil Care arranged a waking night carer and the difference has been extraordinary. My husband is calmer and safer at night, and I am finally getting the rest I need to care for him properly during the day. It has been a lifeline for our family."

"We work with a number of care agencies to support hospital discharge and Nephil Care consistently stand out. They are responsive, they understand the urgency of discharge situations, and their staff are always professional and well-prepared. On several occasions they have arranged care at very short notice to enable a patient to go home safely. That kind of reliability is invaluable in our work and I have no hesitation in recommending them."

"We chose Nephil Care for Mum's private care package because we wanted something truly tailored to her needs and personality. They took the time to understand who she is, not just what she needs medically. The carer they matched her with shares her love of gardening and they spend time in the garden together every visit. Mum is happier than she has been in years. The care coordinator keeps us informed and is always available if we have questions. It is exactly what we hoped for."